Friendly Customer Service
I have experienced fast and friendly customer service today - how weird can you get?
A couple of weeks ago I tried booting my iMac with the Norton System Works CD that I had bought last fall. It failed repeatedly and I eventually went to their site to see what's up. Turn out I can't boot up my iMac with the version I have. OK, I ordered a replacement CD and yesterday it showed up at my front door.
I tried booting off the CD and still not luck. This time I was getting the dreaded bomb and all. After I took a closer look at the CD, I noticed it had a crack in it (I suspect shipping). OK, it's not that big of a deal since I now have an external drive that I can boot off of, but still, I figured I'd give them a call and see what they'll say. Incredibly enough, I wasn't on the phone for very long before it was picked up by a courteous support guy, Nate, who empathized with my plight and promised to FedEx a replacement copy. Just like that!
Nate, wherever you are, you rock!
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Hi there, congratulations on your successful dental intervention. I couldn't find an email address so you'll forgive me if this has nothing to do with customer service. I was wondering how you manage your "Visited From" section? Does your access log capture the referring page's title? Anyway it looks quite spiffy and I'd love to do the same on my site.
Curious,
Jenn
The list of referers is done using Link Feedback from http://www.yaywastaken.com/referer .
It's a nifty and pretty easy to use tool.