... and purgatory

I called back again and this time got a person after only about ten minutes. After the usual questions it got escalated (I now have a case number, woo, woo!) and soon enough technician "Mitch" picked up. I think he actually is not working in an overseas call center since he seems to be authorized to send me a new unit. So hopefully in a couple of days I'll be printing again.

It only took 2 and half hours of my time on the phone (which probably reduces my life expectancy by roughly two weeks). It also spoiled Vivaldi's Four Seasons for me forever.